Steve Scherer Chevrolet, Buick, GMC has been a fantastic dealership to deal with. From first purchasing my truck with the help of Doug Cameron, to the fantastic service received by the advisors, to the professional craftsmanship of the mechanics. It is obvious that not only are they are talented group of professionals; they are also passionate about customer service and GM vehicles. I am proud to say that I purchased and take my truck to Steve Scherer.
Tracey De Ville
Jordan,
I would like to share my service experience at Scherer Chevrolet Buick GMC and recognize 3 of your employees for making it very positive.
I brought my 2010 Buick Enclave into your dealership last week for regular servicing. I indicated there was a grinding noise in the steering column and was told a part would have to be ordered (under warranty) and I would need to bring the vehicle back in so that it could be replaced, a job that typically takes 4 hours. So I scheduled an appointment and travelled back from Toronto yesterday to have the work completed. I had an appointment for 10:00am but due to poor weather conditions and traffic problems, I arrived at 10:50am. I had scheduled an appointment in Cambridge for 11:00, thinking there would be plenty of time to make that appointment, after you had indicated that someone could provide transportation to and from the appointment while my vehicle was in your shop. I called you in advance of my appointment to let you know I would be at least 30 minutes late.
When I arrived, Trevor Wagler took my keys and said they would get the work completed as soon as possible to get me on my way back to Toronto. Trevor was very warm & personable and quickly introduced me to JJ Fitzgerald who drove me to my appointment in Cambridge. JJ picked me up promptly when I was ready at 1:00pm and on the way back to the dealership, he stopped so I could pick-up a sandwich for lunch. He is very accommodating and such a nice person.
When we arrived, my vehicle was parked out front and Matthew Mazza told me it was ready to go. I was very pleasantly surprised to learn the work was completed because it had only taken 2 1/2 hours. Matthew promptly prepared the paperwork and sent me on my way. As I was leaving, I asked you to help me pair a new device to the Blue Tooth technology. Not a problem, you had me setup within a matter of minutes.
It was a pleasure to work with your team. Service is an obvious priority for you and your employees and as one of your customers, I wanted to let you know how much I appreciated the experience.
Yours truly,
Lee-Anne Detlor
Jordan,
I would like to extend my personal thanks and gratitude for the work and Commitment you provided in helping me secure my Dodge Nitro from the Auction. Your knowledge of the auto market with respect to pricing and Value was very helpful and you provided terrific advice upon which I Could make a decision. I'd be happy to recommend your services to anyone Interested.
Sincere thanks,
Scott McCain